Refund policy

BRC-LEGAL-RR-2026 · Applies to orders placed directly via braclo.in

01 — ELIGIBILITY WINDOW

60-day return window

Returns and exchanges are accepted within 60 days of delivery. The item must be unused, unwashed, and in the same condition it was received — original tags attached, original packaging intact, and accompanied by the invoice or order confirmation.

02 — NON-RETURNABLE ITEMS

What cannot be returned

Innerwear and intimate apparel, for hygiene reasons
Items marked "Final Sale" or purchased during clearance
Products showing signs of wear, washing, alteration, or damage caused after delivery
Customized or made-to-order items

03 — HOW TO INITIATE A RETURN

Starting a return or exchange

Raise a request via your order dashboard, or write to our support email/WhatsApp with your Order ID
For defective or wrong items, include photos or a short unboxing video showing the issue
Our team will confirm pickup eligibility within 3 business days

04 — PICKUP & DROP-OFF

Getting the item back to us

Where reverse pickup is serviceable at your pincode, our logistics partner will collect the item from your address. Where it is not, you will be asked to self-ship the item to the fulfillment address shared at the time your return is approved.

Fulfillment/return address is confirmed at approval stage rather than published here, since inventory location is subject to change. [ FILL — publish a fixed return address once your warehouse setup is finalised ]

05 — QUALITY CHECK

Inspection on receipt

Returned items are inspected within 3 business days of receipt at our facility. Items that fail the condition check (Clause 01) will be shipped back to you instead of refunded.

06 — REFUNDS

Refund method & timeline

Once a return passes quality check, refunds are issued to the original payment method within 10 business days . Bank processing times may add a few additional days beyond this.

07 — EXCHANGES

Size & colour exchange

Exchanges are subject to stock availability. If the requested size/colour is unavailable, we will process a refund instead of an exchange.

08 — DAMAGED OR WRONG ITEM

If you received the wrong or a damaged item

Report this within 48 hours of delivery with an unboxing photo or video. We will bear the return shipping cost and issue a full refund or replacement, your choice.

09 — MARKETPLACE ORDERS

Orders via Myntra, Amazon, Ajio, Flipkart, Jiomart

Returns for orders placed on third-party marketplaces are governed by that platform's own return policy and timelines, not this page